omni channel retail companies

Amazing omni-channel services for online shopping portals

Retail companies are there across in the world and you can look forward for optimising the services related with customer care. In the recent times, there is a greater thrust on the implementation of the technology which makes shopping easy for the customers. The omni channel retail companies are the true stars in current times.

The guide shall talk about this technology and its rising significance. You will also get to know the significance of this technology in boosting the sales.

What is omni channel?

This is basically an omni-channel approach which is used for boosting the sales. The shopping experience becomes seamless and companie end up gaining the profits. This technology is also used for improving the customer service experience for the buyers. In this approach, there is no difference whether you shop through desktop or mobile.

This approach involves providing the customer with an experience that is quite integrated. With the implementation of this technology it is easier to shop through any platform. There are many examples which set the omni-user experience worth it.

How omni-channel approach is used in companies?

Omni-channel approach is used in companies for different purpose. They are briefly defined as follows:

  1. To maintain uniformity through Omni-channel retailing :

Omni channel retailing practices serves to give uniform customer experience . For example in case of purchasing of any item through online store, a regular offline store , tele shopping or mobile application. In a similar way omni channel retailing gives a consistent experience to the users.

  1. To increase profit margins through Omni-channel endless aisle:

Endless aisle is referred to as selling of dead stock available in store through different marketing techniques. Omni-channel and its techniques serve as boon for manufacturers and retailers due to its endless beneficial e-commerce capabilities.

  1. Increasing Omni channel trends in retails through click and collect:

Click and collect helps to increase the purchase.  It is the prevailing trend of 2017 , that is very useful for business growth nowadays. The customer can order online and collect their item from store instantly.

How customer service can be improved through omni channel?

In order to make use of omni-channel approach, you first need to understand the customer inclinations. When customer behaviour is understood, you can find out what they will buy. For online shopping portals, this technology has served multifarious purpose. For instance, based upon the browsing experience of the customer, you can flash the items that he searched for. This makes them buy more of the products in a way like never before. You can also look forward for the promotions that are carried out on mobile or digital platforms.

How the retailing practices used in omnichannel?

In order to make your customer experience amazing, you should seriously think of implemeting this technology. The basic purpose of this technique is that you need to create a customer experience which is quite consistent. There are mobile apps as well which should be used in order to create an amazing shopping experience for the customer.

Omnichannel customer service is what you should be focussing upon. Still, there are major interactions that are going on. You can look forward to this technology which is meant to make you reach millions of customers. It is the implementation which makes you earn the money that you desire. So find out ways in which you can improve your website and the customer experience derived.


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better call centre solutions

Call Centre Dialer Playing a Critical Role to Rebuild the Economy

In this increasing regulated world of market, usage of dialer system is diminishing. Is it worth that customers are being put through dialers by call centres?

In this harsh world mounting, we are even set against the framework where we cannot financial sector like a bank and how can someone trust a person speaking over the phone and trying to sell a product or service.

On the other hand, the camera points to a whole new perspective, i.e., whether the customer you are calling has enough money to purchase the deal that is provided by you company or not. Because as reports suggest that most people do not possess the quality to purchase high end deal provided and preached by organisations.

Apart from all critical situation there are little apace left for dialers. But, dialer should be installed in the premises of an experienced call centre solutions provider smartly and in a focused way so that the latest technological tools can integrate CRM systems to enforce sales growth of an organisation. Moreover, these technologically advanced software applications are equipped with CTA application to integrate CRM system known as Salesforce that has the facility to incorporate dialer technology. This assures that the call centre agents or the sales employees while reviewing consumer data has the access to click the phone number so that it simultaneously can connect the agent and record the call.

CRM is an intelligent application that allows agents to automatically save recordings of the call and link the contact within the CRM system. Therefore, all calling activities both successful and unsuccessful are stored in the CRM activity history. This facility allows agents to take care and analyse further data in times of need.

This kind of latest technological equipment gives user the ability to influence the CRM program and target prospective audience more efficiently than normal circumstances. Even if an organisation does not gain effectual results from a predictive dialer system, you will definitely get higher benefits and targeted audience from a predictive dialer system.

Companies at some point of time is going need aggressive customer support service and therefore one of the cheapest way to enable those facilities is by using dialer system to provide better call centre solutions in order to rebuild the economy. So the ultimate question rise is that whether to host the solution or not? However, a suitable approaches to host the solution to mitigate the risk of failing. Customers and other authoritative bodies opt for the dialer system to reduce and correct customer service unit. Further to this, they also help build the economy stature.


Valuation of 21st century assets: intangibles

Investments in intangible assets is ascertained to be in excess of trillions of dollars at present, several investment banks and accredited research companiesestimate a varying trillions if  dollar investments in intangible assets globally. Business stake holders question the capitalized value of these intangibles, they question whether value estimated is informative and conservative to rely on. Hence emergence of intangibles requires a need for clear understating and estimates of value invested or capitalized in intangibles that further require fair and well defined principals of accounting and valuation.

Emergence of Intangibles Assets

Until during 20th century, tangible assets were considered to be the main source of commercial and economic value. Fixed asset such as buildings, land, manufacturing units were considered to be the main drivers of economic value or the financial assets such as stocks, bonds and derivatives would serve purpose. Till then only fixed assets or financial assets were presented in the financial statementsand were valuedbased on their cost and/or outstanding value. Even today the priority of company’s evaluation is based on profitability and performance and the focus is still on fixed or financial assets excluding intangible assets, for example, estimating return on investments, evaluating the value of tangible assets or equityor bonds or derivatives etc. Because there is no significant value of intangible assets present in the accounting books or financials, therefore they are not included in performance evaluations, such as relative and absolute price, and book value ratios etc.

But in the past two to threedecades of the 21stcentury the awareness of creating value for shareholders has changed dramatically. Stakeholders view intangible assets like Research and development, brand name, technology, patents etc. as the main drivers of value creation. Investment in intangible assets is growing fast, in some cases investment in intangibles exceeds investment in traditional capital such as machinery, equipment and buildings. Intense global competition, connected multinationals, informative and specialized boutique companies, emerging business models, and the growing importance of the services sector have all togethermagnified the importance of intangibles to firms, industries and economies.

The global business environment is focusedon policies that help in accumulation of intangible value and seek to provide new sources of growth. Intangibles are addressed well in developed economies but concerns also exist that stakeholders might undermine investment in intangible assets. Policymakers in many emerging economies are recognizing the need of developing intangible assets is necessary for value addition.

Belowlisted are some of theprimary reasons that require business valuation or accounting of intangible assets:

  • Intangibles are the main driver of modern economies. Ways to quantify investment in intangible assetsare required to recognize and exploit opportunities in businesses. Modern businesses rely onsurveys, patents registered, royalty and licensing transactions, spending on R&D or designetc. to ascertain the trend.
  • Determining price of an intangible or a combination of intangibles in transaction pricing and structuringthat require sale of intangible, allocation of equity in a new venture wherein investors contribute different intangible assets and or asset allocation in the process of liquidation as at instances investors receive intangible assets in exchange for their ownership.
  • Intercompany usage and ownership transfer requiredfor transfer of intangible assets to a subsidiary. Appropriate cost allocation and inventory pricingis requiredwhere development or usage of an intangible is shared by multiple entitiesthat might be related or unrelated.
  • Purchase price allocations of acquired assets in a business combination, goodwill and asset impairment testing and or accounting for assets of a re-organized entity require financial accounting and fair value reportingthat is implied by government and regulatory authorities.
  • Tax planning and accounting compliance is also required for purchase price allocations, depreciation and amortization for purchased assets, charitable contribution deductions for donated intangible assets, intercompany transfer pricing of intangible assets cross-border subsidiaries of Multinational Corporation, state and local property tax related to exempt intangible assets etc.
  • Intangibles are also used for financing collateralization and securitization Primarily cash flow-based intangible assets are used as a collateral for corporate financing and are also used for lease back or license back financing.
  • Intellectual property royalty rate analysis in infringement claims, breach of contract or non-compete agreement damages claims and or seizure, impounding or other tort claims are some of the examples that require litigation and dispute relatedvaluation of intangible assets.Custodial inventory of both owned and licensed intangible assets, assessment of insurance coverage on intangible assets, defense against infringement, torts, breach of contract, and other corporate allegations require valuation for corporate governance and regulatory compliance.
  • Intellectual property joint venture, joint development and or joint commercialization agreements require to account and value for management Information and strategic planning

Intangible assets are identified in almost all the industries in various forms, like:

  • Player contracts, stadium lease, sponsorship agreements, luxury suits agreements, coach and management agreements in sports industry.
  • Copyrights, patents, critical employees, and research and development are key intangible assets identified in the computer companies and technology industry.
  • Intangible assets such as publishing rights and essential talent personnel are of significant value in the entertainment and media sector.
  • Patents of formulas and recipes and brand name recognition are well recognized in the highly competitive consumer products and services industry.
  • The healthcare industrygenerally have a high proportion of investment in intangible assets like brand names, valuable employees, and research and development of medicines and methods of care.
  • Patented technologies and brand names are pertinent within the automobile industry or transportation sector.

It’s evident that recognizing, accounting and valuation of intangible assets is the essence in modern business world. With the growing investment and recognition of intangible assets there is an implied need of industry experts, valuation specialists and data providers to capture the fair and reliable estimate of investment in intangible assets. 

Explore the Charms of Mumbai

Explore the Charms of Mumbai in a Cosy Manner!

In the case, you are a traveling buff and love to explore new destinations and sites,then Mumbai should have a spot on your traveling list. Indeed, this is not just the commercial capital of India but it has many tourist destinations that will make you fall in love with it. After all, the city is not just the land of dreams but land of enjoyment, pleasure and delight too.

What to do about stayover?

Once you are in Mumbai, hotel booking in Mumbai is not going to be difficult. Just check out the best hotels and pick the one that suits your needs. The best part is that there are many good hotels that charge you for only the time that you spent therein. It means you will not have to spend a price for a whole day when you can spend for only the hours that you have spent in a hotel.  And icing on the cake is that you will not have to wait till twelve noon to check-in.  Similarly, you will not have to check out at eleven in the morning if your flight is late in evening. Just pick the slots as per your convenience and explore the wonders of Mumbai!

A few spots you must not miss in Mumbai

There are many places that everyone should visit while in Mumbai. Below are some of them:

Gateway of India

One of the most popular tourist fascinations in Mumbai is Gate way of India.  This spot is situated in South Mumbai that is the richest area of the entire country. This spot was constructed during the realm of British Raj in India. The height of gateway of India is 26 m and it was opened on 4th December, 1924. This monument is beautifully built with Indo-Saracenic Revival architecture panache. You can find many tourists revolving around this spot and capturing moments in cameras! It is needless to say that every day, thousands of visitors visit this historical monument.

Haji Ali Dargah

It is one of the most prestigious and Holy places for Muslims in India.  It is situated on an islet off coast of Worliin South Mumbai.  It possesses a height of around 26 m and its gorgeous architecture is based on Indo-Islamic chic. You can find a great merriment, spirituality and splendour at this spot. Even if you are not a Muslim, you can experience the richness of this holy spot!

Essel World

Do you like to go on adventurous rides? Are you one of them who love thrill and amusement? If yes, then go ahead and visit Essel World. It is one of the most famous amusement parks in India. It is also one of the biggest theme parks of India that is owned by Pan India ParyatanPt. Ltd.  People can experience enjoyment here within the time duration between 09:00 AM to 07:30 PM on the days. This place wills surely going to fill with amusement and excitement.

Thus, these were just a few tourist spots of Mumbai. Once you are there, you can explore as many as per your desire!