After the update of the Android 6.0 operating system, many Motorola Moto G3 phones have stopped working correctly, failures in the round center button, cannot receive calls and even cannot format the smartphone. Below we explain you step by step how to repair the Moto G.
Steps to follow:
1 This procedure erases all the data stored in the internal memory of the phone, however, it will not affect the data of the SIM card or the SD card. Please note that when you use this function, everything will be erased. This includes all messages (SMS, MMS and email), contacts and third-party applications downloaded to the terminal. Also included are all multimedia files (photos, music, videos) that are stored in the internal memory of the phone.
For this reason, we advise you to make a backup of all your data and contacts before restoring the factory settings of the terminal.
2 If you have Google synchronization enabled on your phone, your contacts should be saved in your Gmail account. We advise you to verify your Gmail account (www.gmail.com) to confirm that all your contacts are there. If your contacts are synchronized, it will automatically recover them when you add your Gmail account to your phone again. You also have the option, if you wish, to transfer your contacts to the SIM card. When the factory reset has been completed, you can import your contacts again.
3 For resetting, a minimum battery level of 25% will be required. If you cannot perform a reset, charge for 20-30 minutes and try again.
4 With the phone switched off, press the DOWNLOAD VOLUME key for 2-3 seconds. Then press the ON key and then release.
5 The device will list different boot options. Use the volume down key to scroll and the power key to select.
6 The device will turn on with the Motorola logo and an exclamation mark
7 An image of the Android mascot and the message Sin Commandos will appear. Press and hold the Power button and then press and release the Volume up key (this will open a menu).
8 The device will display the text in blue with a black background. Use the volume down key to scroll and the power button to select the desired option.
9 In this case, scroll until Wipe data / Factory reset is selected and press the power button to confirm your selection.
10 Use the volume key again to select YES and press the power button to confirm. The device will start the reset to the factory settings.
Once the reset is complete, press the power button to confirm the restart. The rebooting message is displayed on the screen. The device will restart and start its normal start.
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We inform you that your phone does not have any program or application that allows you to make a backup copy of your text messages (SMS), however, you can download a third party application from the Google Play Store that offers this service. Some of our clients have informed us that they have had good results with the SMS Backup application, however, we would like to inform you that we cannot guarantee the proper functioning or compatibility of this application since we do not offer support for third party applications.
If you need more information or help, please do not hesitate to contact us again. If you need to contact our Support Center to see your inquiry in greater detail with one of our experienced technical support agents.
Article Source: Tape Daily