With the ever increasing speed of doing business, there has been a sea of change in technology trend, such as social media, IoT, cloud computing and many more. Every expanding business house needs to adopt these trends in a sustainable manner to outshine the competition. This digital transformation is also important to reduce time to market, to innovate and optimize business processes. Organizations require actionable insights through technologies, which are integrated and disruptive in nature. Therefore, it is critical for organizations to align IT with business objectives and embark on a successful digital journey, which can only be brought about by IT infrastructure services. According to research, the global IT infrastructure service market will exceed over 250 billion USD by 2022. Now, this calls for a detailed look into the rationale behind managed services.